You can check that our advisers are registered at http://www.fspr.govt.nz. The Financial Markets Authority regulates financial advisers. Contact the Financial Markets Authority for more information, including financial tips and warnings.You can report information or complain about my conduct to the Financial Markets Authority, but in the event of a disagreement, you may choose to first use the dispute resolution procedures described above (under What should you do if something goes wrong?).

If you have a problem, concern, or complaint about any part of our service, please contact our Complaints Officer on (09) 486 1175, or email: admin@cornwallfunding.co.nz  so that we can try to fix the problem.

If you wish to write to us about your complaint, please address all complaints to:
Complaints Officer, Cornwall Funding
PO Box 33 545, Takapuna, Auckland 0740.

You may also contact our internal complaints scheme with Insurance Advisernet by calling the Complaints Officer on 0800 524 760 or email: complaints@ianz.co.nz.

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact Financial Services Complaints Ltd.

This service will cost you nothing, and will help us resolve any disagreements.You can contact Financial Services Complaints Ltd at:
Address: PO Box 5967, Lambton Quay, Wellington 6145
Telephone number: 0800 347 257
Email: info@fscl.org.nz